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Frequently Asked Questions

Sixs 6 FAQ — Answers to All Your Questions

Find detailed answers to the most common questions about registration, login, deposits, withdrawals, bonuses, and games — all in one place.

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Account & Registration

Registration, Login & Account — FAQs

The registration process is quick and straightforward. on the registration page Go to the registration page, enter your name, mobile number, and password, then verify with the OTP sent to your mobile. The whole process takes just 2 minutes. You can claim your Welcome Bonus immediately after registering.

You must be 18 years of age or older to register at Sixs 6. This is part of our responsible gaming policy. A national ID card or passport may be requested as part of the KYC verification process.

No. Each person may only hold one account. If multiple accounts are found, all of them will be closed and any accumulated bonuses or winnings may be forfeited.

On the login page, Click the "Forgot Password?" link, enter your registered mobile number, and you'll receive an OTP. Verify the OTP and set a new password. The whole process takes under 3 minutes.

To close your account, email support@sixs6.run or reach out via live chat. You'll be given the opportunity to withdraw any remaining balance before the account is closed.

KYC is not required for regular play. However, it may be requested for large withdrawals (above 50,000 BDT) or for account security purposes. Verification is completed by submitting a clear photo of your National ID or passport.

Deposits & Withdrawals

Payment Methods, Limits & Processing Times — FAQs

Depositing at Sixs 6 is easy — use Mobile Pay, Nagad, Rocket, or Upay, or opt for a bank transfer. All payment methods are credited instantly.

The minimum deposit is just BDT 200. Single deposits can go up to BDT 100,000, with a daily maximum of BDT 500,000. Higher limits apply for VIP members.

Mobile banking withdrawals (Mobile Pay/Nagad/Rocket) are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–2 business days. Processing may take slightly longer at night or on public holidays.

The minimum withdrawal is 500 BDT. The daily withdrawal limit is 2,00,000 BDT. VIP members enjoy significantly higher withdrawal limits.

If your deposit hasn't appeared in your balance within 30 minutes, contact live chat with your transaction ID and a screenshot. Our team will resolve it promptly — issues like this are typically sorted within 1 hour.

A withdrawal request can be cancelled while it's still "processing". Once it shows as "completed", cancellation is no longer possible. If you need to cancel, contact live chat as soon as possible.

Bonuses & Promotions

FAQs about welcome bonuses, daily offers, and VIP rewards

Get a 100% welcome bonus on your first deposit after registering — up to BDT 10,000. The bonus will be credited to your account automatically. To withdraw bonus funds, you'll need to meet the wagering requirements. For more details Bonus Page View.

Wagering means you need to bet your bonus amount a set number of times. For example, a 1,000 BDT bonus with a 5x wagering requirement means you must place a total of 5,000 BDT in bets. Wagering requirements may vary for each bonus.

Log in daily to claim your Daily Login Bonus. You can also get a Reload Bonus on every daily deposit. To claim your bonus, Log In and go to the Bonus section.

Yes! When a friend registers using your referral link, you earn a bonus for each successful referral. Once your friend makes their first deposit, the referral bonus is credited to your account. You can find your referral link in the profile section.

The welcome bonus is valid for 7 days. Daily bonuses expire within 24 hours. VIP bonuses can be valid for up to 30 days. Any unused bonus expires automatically once the validity period ends.

Games & Betting

Sports Betting, Casino & Live Games — FAQs

You can bet on 30+ sports including cricket, football, tennis, kabaddi, and badminton. Live betting is available for all major tournaments — IPL, BPL, T20 World Cup, EPL, Champions League, and more. For details, Sports Events View page.

Live Casino offers 500+ games including Roulette, Baccarat, Blackjack, Poker, Dragon Tiger, and Teen Patti — all played in live sessions with real dealers. Bengali-speaking dealers are also available. Popular Games View.

The minimum bet for Sports Betting is just BDT 10. Casino games start from BDT 20 — so you can get started even with a low balance.

If a game is interrupted due to connectivity issues or a server outage, your bet is safe. The session will resume exactly where it left off once the connection is restored. If the issue persists, please reach out via live chat.

Once a bet is confirmed, it cannot be edited. However, if the "Cash Out" feature is available, you may be able to cancel the bet within a set timeframe and recover a partial refund. Cash Out is not available on all events.

Security & Privacy

Account Security & Data Safety — FAQs

Yes. Sixs 6 uses 256-bit SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. To learn more, Privacy Policy Read more.

If you suspect unauthorized access, change your password immediately and notify us via live chat or at support@sixs6.run. Our security team will suspend the account and launch an investigation right away. You also have the option to log out from all devices.

No. No Sixs 6 staff member or representative will ever ask for your OTP, password, or card number by phone or message. If anyone does, it is a scam — report it to us immediately.

Yes. You can enable OTP-based two-factor authentication from your profile settings. Once active, you'll need to enter both your password and the OTP sent to your mobile each time you log in. We strongly recommend keeping this enabled to keep your account secure.

Support & Contact

FAQs about how to get support

There are three ways to get in touch:
  • Live Chat — click the chat button at the bottom right of the website
  • Email — support@sixs6.run
  • In-app support messaging
Live chat gets you the fastest response.

Yes. The Sixs 6 support team provides full assistance in Bengali, available 24 hours a day, 7 days a week on Bangladesh Standard Time.

For any complaint, send a detailed email to support@sixs6.run including your account number, a description of the issue, and any relevant screenshots. Most queries are resolved within 24 hours; complex cases may take up to 72 hours.

Why choose Sixs 6?

Why millions of Bangladeshis trust Sixs 6

Instant Payments

Deposits are credited instantly. Withdrawals are processed within 15 minutes to 1 hour — to any mobile banking service in Bangladesh.

Completely secure

SSL encryption, two-factor authentication, and 24/7 security monitoring keep your account and funds protected at all times.

Mobile First

A fully optimized app for both Android and iOS — take your betting with you wherever you go.

VIP Program

The more you play, the more points you earn. Level up to VIP for extra bonuses, cashback, and a dedicated personal manager.

Bengali Support

Bengali-language live chat support, available 24/7. Get help with any issue in minutes.

Live Analysis

Real-time stats, match analytics, and expert tips — everything you need to make smarter bets.

Can't find what you're looking for?

Reach out to us directly — we're always ready to help

Live Chat

For the fastest assistance, use live chat. Average response time is under 2 minutes.

Email Support

For detailed queries, write to us at support@sixs6.run. You'll receive a reply within 24 hours.

Terms & Conditions

For full terms and conditions Terms & Conditions and Responsible Gaming Read more.

Please note

Betting at Sixs 6 is for entertainment purposes only. Always play within your means. If you need help, Responsible Gaming View page.

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